OpenAI's Dots agent works best as a workplace tool

A workplace agent with broad computer access

OpenAI's new agent platform, called Dots, uses anthropomorphic avatars and customizable names. Each user currently receives one agent, while OpenAI says multiple Dots will be available in the future. A Dot operates in a virtual machine, can start with apps such as Blender and GIMP, and can be given access to a user's computer through the desktop ChatGPT app. Users can also interact with it by voice.

The product is being offered first to OpenAI's highest-tier accounts, including the $100-per-month Pro plan. That positioning, along with the agent's business software focus, makes Dots more comparable to a coworker than a personal shopping assistant. OpenAI says a Dot can do nearly anything with its cloud computer and app access.

Mixed results on everyday consumer tasks

In testing by Allison Johnson, a Dot nearly scheduled an internet installation appointment and found a $100 promotion, but stopped at a security check requiring a sustained mouse hold. It later could not find a free tour at a coworking space, failed to log into an Ikea account because of a looping security check, and was blocked from a neighborhood restaurant's ordering page. The agent required more manual intervention and browser takeovers than competing agents Muse and Instinct.

Dot did order a teriyaki meal through Uber Eats after the user helped it log in. It also paused for bank details during the internet installation checkout because it did not offer the virtual card checkout available with Muse. These results show that consumer sites and security controls remain obstacles even when an agent can browse and make purchases.

More capable on controlled computer tasks

Dot performed better when it received access to a personal website. It produced a streamlined redesign, accepted spoken revisions during a 10-minute call, and completed later iterations while the user handled other tasks. With access to the user's computer, it also combined several video files into a social media clip and deployed the website changes by working through the backend. The user had to grant a large number of permissions, and the outputs were not perfect, but the tasks were completed successfully.

The testing suggests Dots may be most useful for users with repeatable business or creative workflows that fit an agent's software access. Its broad capabilities came with a $100 monthly price, frequent security interruptions and substantial permissions, making the product less compelling for occasional consumer errands. OpenAI is betting that the ability to delegate structured computer work can justify those tradeoffs.