Amazon plans 5,000 smart delivery glasses this year and more than 20,000 by the end of 2027

Amazon has announced an expansion of the smart glasses it built for its delivery drivers: another 5,000 devices in the field this year, and more than 20,000 by the end of 2027. Use is voluntary for both Delivery Service Partner (DSP) owners and their drivers.

Hands-free delivery, guided by AI

The wearable is designed to reduce how often drivers look at a phone. It lets them scan packages, see heads-up walking directions, capture proof of delivery and receive pet alerts, using AI-powered sensing, computer vision and cameras to place information directly in their field of view.

When a driver parks safely at a stop, the glasses activate automatically: first locating the right package inside the vehicle, then guiding the driver to the matching home. The display offers walking navigation and steers drivers through complex environments such as apartment buildings. A defect-detection feature warns them if a package was left at a doorstep that does not match the address, and a paw-print icon with an audio alert appears when delivery data indicates a pet may be present.

A small controller worn in the delivery vest carries the controls, a swappable battery for all-day use and a dedicated emergency button. The glasses support prescription and transitional lenses and include a hardware privacy switch that turns the sensors off.

Testing and rollout

Over the past 18 months, more than 500 drivers have tested the glasses on real routes and completed more than 275,000 customer deliveries. Kaleb M., a driver in Omaha, Nebraska, said he felt safer because the information stayed in his field of view instead of requiring him to look down. Amazon says it has invested $16.7 billion in DSPs across the program's seven-year history.

The map behind the glasses

The glasses work with Wellspring, Amazon's generative-AI mapping platform, which learns from each delivery trip. Since 2024 it has identified 202 million parking locations, mapped 2.8 million building entrances and catalogued 85,000 mailrooms and lockers, according to the company.

A privacy question

In a Bloomberg Opinion column, columnist Dave Lee wrote that drivers will be almost constantly taking pictures and sending them back to Amazon to be analysed by humans and fed into an AI system. He predicted the company is "sleepwalking into yet another invasion-of-privacy furor." Amazon says the technology will make deliveries faster and more reliable.